Included:

• Caravan Music HS4020 Acoustic Guitar

• (already applied) Hex Core guitar strings

• Allen key (for truss rod preferences)

• extra Deviser PXA30 medium guitar Strings

• Deviser PBA04 Guitar Capo

• Adjustable Guitar Shoulder Strap

• Zip-up Gig Bag/Soft Case

• 3 Picks

Be sure to check our other beginner guitars in this price range! Also for visual and sound reference be sure to watch the full demonstration of this guitar connected to this listing as the last picture or on our YouTube under “Pintago Guitars & Gear”

Delivery Service:

We proudly use Sendle couriers for our guitar parcel deliveries. Sendle is an Australia wide respected courier service known for their fast delivery times, careful handling and low prices. For our smaller items, Australia post mailing service will be used instead.

Delivery Times:

Under normal conditions, delivery will take between 3 and 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. But often the case, usually if you live within the north-east QLD area, you can get your package within 1 – 2 business days.

Tracking:

If tracking is included for your item, once you have provided us with your email and finalised your payment, an email with your tracking number will be sent out to you. Please use it to track the delivery status of your order. Note, tracking can sometimes be unavailable until 24 hours after dispatch.

Express:

If you would like to use express delivery we can provide just so. During checkout you will see an express delivery option, just select and go!

Damages:

In the rare case your item has been damaged during delivery, we request you to immediately take pictures of damaged area and the damaged box and send them to our email address at: PintagoGuitarsAndGear@gmail.com with your purchase receipt and tracking number. Once damages have been disputed and compensated with the courier you may send your item back, free of charge, and have and new one sent at no extra cost.

Packaging:

Your guitars and gear will packed snugly and securely, wrapped in plastics, bubble wrappings and in the soft case that your guitar most likely comes with. Along with a thick guitar box all protected and secured with tape and fragile stickers for extra assurance.

Payment Options:

Instant payments such as, PayPal, Visa, MasterCard and Bank Transfers can be accepted. Your item will not be dispatched and/or held until full payment has been processed. We also offer an Afterpay option that is a series of payments over period time. We do not accept cash, cash on delivery or cheque payment types.

Items can be returned within 30 days of purchase date. A return request sent to PintagoGuitarsAndGear@gmail.com must be made with the reasons for why you would like to return the item along with your item receipt. Once reviewed you may send you item back at your own cost. Items must be in its original packaging and in the same condition you purchased it in. A refund or replacement item will be processed on return back to our facility once reviewed.

Note: Colours and textures of the natural woods displayed in the pictures may vary from one guitar to another. Even after our best efforts to capture the true colour and texture within the photos, lighting and other factors may still cause slight differences, thank you for understanding! The action (height of strings from frets) may also slightly vary but always within the recommended suitable rage. Using the tress-rod screw access and allen-key provided with every guitar order, adjustments can be made to taste.

COVID-19 mambo-jumbo: We hate this pandemic as much as you, as we are an online store it doesn't effect us as far as visiting hours may go, but it has had an effect on delivery times as you may of heard is the case for many businesses. It can also delay the manufacturing times of certain modals and cause some products to be out of stock for extra long. Be sure to message us if you have any questions.